Terms and conditions

 

    Refund or exchange policy

    .

    Alberto Piazza Shoes(apshoes) will exchange or refund items purchased online within 14 days from the date received. If you elect to receive a refund, a $9.00 (inc.GST) return handling fee will be deducted from the refund amount.
    No refunds are available on sale items.

    If you are unable to find a replacement pair, you will be entitled to a credit note valid for 12 months.

    When returning shoes, please ensure that the shoes and the packaging must be returned in optimal original condition. All shoes must be tried on a carpeted surface.
    Free returns Australia wide for orders over $200. (inc.GST)*
    *No free returns from outside metropolitan areas or PO Boxes.
    Limited to one item per order only.

    Refunds will be issued directly to the original credit card used for the initial purchase & followed up by an email confirmation
    Items may be returned directly to :

    75 Bridge Road Richmond 3121 VIC
    info@albertopiazzashoes.com
    0394297359

    Delivery & return timeframes
    Click & Collect only available at 75 Bridge road.
    o Once you’ve completed your purchase, you’ll receive an email saying we’ve received your Click & Collect order.
    o Our Customer Support team will check the availability of the products purchased and send a second email to confirm your order.
    o If for any reason we cannot fulfill your order for Click & Collect, we will ship it to you free of charge using our Express Delivery service.
    * Please note we require a copy of ID when picking up your Click and Collect order in-store as a form of fraud prevention.

    Deliver to Home:

    Free Standard Delivery
    o Free for orders over $200AUD (Inc gst). For orders under this value, Standard Delivery is $8 AUD(Inc gst)..
    o Get your shoes delivered to the address of your choice within 3-10 business days.
    o After you’ve placed your order online, you will receive an order confirmation email.
    o Once your order has been packed and is ready for delivery, you will receive an email with tracking details.
    o If your order is being fulfilled from multiple locations, you will receive different tracking numbers for each parcel.
    Please note: In periods of high demand and during promotions, standard deliveries may take between 3-10 business days.

    New Zealand Orders
    o For our New Zealand customers ordering online, we offer our Standard Delivery service.
    o This is FREE on orders over $130 AUD and costs $8 AUD + NZ GST for purchases at a lower value.
    o Although our Standard Delivery timeframe is 3-10 days Australia-wide, orders being shipped to New Zealand may take up from 6-12 business days.
    o NZ GST (15%) will apply to all orders for New Zealand customers. Shipping fees will also incur NZ GST.
    o You can also contact our Wellington store on 04-889 4147 and order products over the phone if the store has them in stock.
    o Payment for New Zealand phone orders are made via direct bank deposit. The NZ team will be more than happy to supply this information and guide you through the process.
    Please note: New Zealand online orders are shipped from Australia and cannot be returned to the New Zealand store but via our easy-to-use online returns service.
    New Zealand phone order returns can be made within 30 days of purchase, by visiting the Wellington store either in person or sending items via post.

    International Delivery
    Asia Pacific
    o Shipping Costs 1-2 Products – $30.00 AUD
    o Shipping Costs 3-4 Products – $30.00 AUD
    o Shipping Costs 5+ Products – $60.00 AUD
    USA/ Canada/ Middle East
    o Shipping Costs 1-2 Products – $30.00 AUD
    o Shipping Costs 3-4 Products – $30.00 AUD
    o Shipping Costs 5+ Products – $60.00 AUD
    Rest of the World
    o Shipping Costs 1-2 Products – $30.00 AUD
    o Shipping Costs 3-4 Products – $30.00 AUD
    o Shipping Costs 5+ Products – $60.00 AUD
    To confirm dispatch from Australia please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marketing the order as a gift.
    For more information on taxes, duties and customs regulations please contact your local customs office directly.

    Delivery within Australia and New Zealand only.
    Orders will be processed from Monday to Saturday except for Victorian Public Holidays.
    Australian metropolitan areas: 2-3 business days
    Australian rural areas: 3-7 business days
    New Zealand: 7-10 business days subject to payment clearance

    Free postage on all goods except sale items
    $9.00 (inc.GST) standard
    $20.00 (inc.GST) Express Post
    We use Australia Post
    $3.00 Signiture on delilivery (please specify when checking out)

    Privacy Policy – Card holder information

    We regard customer privacy as an extremely important part of our relationship with our customers. The following privacy policy applies to all AP Shoes users and conforms to privacy standards.
    If you have questions or concerns regarding this statement, you should first contact Customer Care at info@albertopiazzashoes.com

    If you purchase a product or service from Alberto Piazza Shoes(apshoes), we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
    We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

    With regards to the collection of information, we may require information from you in order to provide the best service possible.
    All correspondence may also be collected and stored with regard to sales, support and accounts, including email.
    Any information collected via correspondence from you may be via telephone, email, or directly through our website (or other third party websites, such as Instagram of Facebook).
    With regards to the storage of collected information, sensitive information (such as credit card numbers) on our website are encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
    We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
    If you have any questions about security on our website, you can email us at info@albertopiazzashoes.com
    Should you wish to update or change information you have previously supplied to us, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@albertopiazzashoes.com

    A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. The Website will work with cookies disabled, but you will need to manually sign in each time you visit the Website.
    AP Shoes uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
    We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
    You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
    third parties
    Apshoes may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
    These third parties are prohibited from using your personally identifiable information for any other purpose.
    apshoes does not share any information with third parties for any unknown or unrelated uses.
    legal
    We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
    links
    Links on apshoes site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.albertppiazzashoes.com
    If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
    apshoes uses the PAYPAL Payment Gateway for its online credit card transactions. PAYPAL processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
    All online credit card transactions performed on this site using the PAYPAL and Eway gateway are secured payments.
    • Payments are fully automated with an immediate response.
    • Your complete credit card number cannot be viewed by AP Shoes or any outside party.
    • All transactions are performed under 128 Bit SSL Certificate.
    • All transaction data is encrypted for storage within PAYPALS bank-grade data centre, further protecting your credit card data.
    • PAYPAL is an authorised third party processor for all the major Australian banks.
    • PAYPAL at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by AP Shoes

    Access to and use of this Website and the goods and services available through this Website (Services) are subject to the following terms and conditions (Terms). By using the Services, you are agreeing to all the Terms, as may be updated by us from time to time. Changes to these Terms will be notified on the Website. We reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all this Website. This Website may contain links to other websites, which are not operated by AP Shoes (Linked Sites). AP Shoes has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
    privacy policy
    Our privacy policy, which sets out how we will use your personal information, can be found above. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate.
    You must not misuse this Website. You cannot access or use the AP Shoes website for any illegal or unauthorized purpose. International users agree to comply with all local laws regarding privacy, online conduct and acceptable content;
    You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. AP Shoes will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
    Intellectual property, software and content
    The intellectual property rights in all software and content made available to you on or through this Website remains the property of AP Shoes and are protected by intellectual property and copyright laws. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. For the avoidance of doubt, no license is given to you by AP Shoes in relation to any intellectual property on the Website
    Registration
    Where you register for any area of this Website, the following terms and conditions apply. You must provide us with true and accurate registration information. You must keep any username and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.
    Sale Terms
    General – By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Our business model is first person to make payment will buy the item. We allow multiple people to hold an item in their cart but, be aware that if someone else pays for it then it will no longer be available to buy.
    Payments – All prices are in Australian dollars unless otherwise quoted. The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. Customers shipping internationally will not be charged Australian GST of 10%, this will be discounted at check out. You should check with the issuer of your credit or debit card for details of any such fees. We accept payments by Visa, Mastercard or PayPal or any other payment method indicated by us on the website. Upon receiving your order, we may carry out a standard pre-authorisation check on your credit or debit card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once your payment has been approved.
    Disclaimer of liability
    All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms or their subject matter, not contained in these Terms, are excluded from these Terms to the maximum extent permitted by law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances. If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a Non-Excludable Provision), and AP Shoes is able to limit the remedy for a breach of the Non-Excludable Provision, then the liability of AP Shoes for breach of the Non-Excludable Provision is limited to the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired. Subject to AP Shoes obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, AP Shoes is not liable for damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.
    External linking to this website
    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
    Disclaimer as to ownership of trademarks, images of personalities and third party copyright
    Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party goods, services and/or locations featured on this website are in no way associated, linked or affiliated with AP Shoes and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to AP Shoes.
    Indemnity
    You agree to indemnify, defend and hold harmless AP Shoes, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms.
    AP Shoes shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

    If any part of the Terms is unenforceable the enforceability of any other part of the Terms will not be affected all other clauses remaining in full force and effect.
    We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments via our email info@albertopiazzashoes.com
    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of AP Shoes.
    These terms and conditions are to be construed in accordance with the laws of Victoria, Australia and in the event of any dispute
    The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and AP Shoes.